Customer service representatives (CSRs)Interact with customers to provide information in response to inquiriesabout products and services and to handle and resolve complaints. First pointof customer contact for general inquiries like pricing, products, schedulingetc maintain business relation with clients by providing accurate service so asto promote customer loyalty.CSRs are people employed by companies to serve a...

Customers of every kind of business imaginable these days bemoan the stateof customer service. While the global economy and the Internet have givenbusinesses the opportunity to serve more clients than ever before, the trendhas also given way to impersonal, lackluster customer service. It’s unfortunatethat most businesses today don’t realize that they are regularly losingvaluable customers if they don’t focus ...

“Back in the good old days”, Fortune 100 companies recruited beautiful womenwith sexy voices, coiffures, expensive dresses (and brains). They were called“Receptionists”. It was their job to sit at the front desk and be the “face” ofthe company. After the company name hanging on the wall, the beautifulreceptionist was the first thing people saw. The receptionist had to havebrains. She had to be tactful a...

Better Customer Service is Not OptionalProviding better customer service is an obvious competitive strategy thatcreates the platform to achieve success in your market. For that reason, is isalmost unbelievable that customer service is so poor from so many businesses.Most business owners I talk to want to provide better customer service.However, their attempts to develop customer service policies and behavioursthrou...

7 Golden Rules of Customer Service:  Lessons from a CountryStoreor, Lessons from “Miss Dot’s Grocery”By: Davis M. Woodruff, PE, CMCManagement Methods, Inc., Decatur, ALTel: 256-355-3896; email: davisw@managementmethods.com  Customer service was a priority in the old fashioned country store wherecustomers could buy anything from chicken feed to meat to clothes to gasolineand customer service mus...

Customer service is a lot more than just giving service.  That maysound odd at first, but customer service is not just an act of doing somethinga customer has requested.  True service is a marketing strategy which candifferentiate a company in a competitive environment.  It is a way tocreate quality within the company which leads to new customers and highercustomer retention.When you talk about custo...

Every business benefits from an online customer servicesoftware by reducing the amount of time it takes employees to searchfor customer information when a customer calls, or when further investigating acustomer account and history. Customer service software typically has a followup feature, giving staff a means to remind each other of customer follow updates required for product inquiries, status reports, or custom...

Many businesses like to advertise that they have excellent customer serviceor top service records, but what does this really mean? More importantly whatdoes this mean for customers? With so many businesses promising to be the bestand have excellent service levels, customers are a little wary. They don’t justwant to hear about how wonderful your company is; they want to see actualservice delivery. So how do you go...

Delivering quality customerservice is not an easy task. Whether it’s inbound customer service oroutbound customer service, the quality cannot be compromised on. If you want tohire the services of a BPO and want to ensure that your customers and clientsreceive the best of services in time, always go for a reputed call centeragency, which is an expert in handling BPO processes for a long time and catersto a global ...

Some basic training in customer service will help the employee to understandhow to obtain information about the customers’ needs, how to listen and informthe customer they are listening, how to confirm their understanding of what thecustomer is saying, the importance of positive body language and or tone ofvoice. It will also help the employee to cut jargon out of their conversationsto make sure they can communic...